These Terms & Conditions govern the use of Sovarna’s website and the purchase of our products and services. By using our website or placing an order, you agree to these terms. For any questions, please contact us at info@sovarna.com before making a purchase.

1. Shopping with Sovarna

You may browse our products online and add items to your cart. Before completing your purchase, you can review and edit your order. A contract is formed between you and Sovarna once your payment is processed, and we send an order confirmation email.

2. Payment Information

We accept secure payments via credit/debit cards, PayPal, and other approved payment methods (e.g., Klarna, where available). All transactions are encrypted for your security. Prices are displayed in the applicable currency and include VAT or sales tax where required.

3. Delivery & Shipping

Delivery times and costs are shown at checkout before you confirm your order. Sovarna ships worldwide, but customers are responsible for any customs duties, taxes, or import fees. While we aim to meet delivery timelines, delays may occur due to factors beyond our control (e.g., weather, strikes, or courier issues).

4. Missing or Delayed Parcels

If your order does not arrive as expected:

• Verify your delivery details to confirm no delivery attempt was missed.
• Contact us at info@sovarna.com, and we will investigate with the courier service. Investigations may take 15–30 business days.
• Refunds or replacements will be processed upon completion of the investigation.

5. Returns & Exchanges

If you’re unsatisfied with your purchase, you may return it within 14 days for a refund or exchange. Returned items must be unused with tags intact in their original packaging, and accompanied by proof of purchase.

Certain items, such as earrings or sale products, are non-refundable, as clearly stated at the time of purchase.

6. Discount & Voucher Codes

Only one discount or voucher code may be used per order unless otherwise specified. Voucher codes cannot be exchanged for cash and may have an expiry date. Sovarna reserves the right to modify or cancel promotions at any time.

7. Intellectual Property

All content on our website, including designs, logos, text, and images, is owned by Sovarna or used with permission. You may not copy, reproduce, or use any material for commercial purposes without our written consent. Personal use, such as viewing or downloading for non-commercial purposes, is permitted.

8. Privacy & Data Protection

Sovarna complies with the UK Information Commissioner’s Office (ICO) requirements and the General Data Protection Regulation (GDPR). We collect and process your personal data solely to:

• Fulfill and deliver your orders
• Improve your shopping experience
• Communicate with you where you have given consent.

We share limited data with trusted partners (e.g., courier services) only for operational purposes. We do not sell, trade, or misuse your personal data. For more details, please refer to our Privacy Policy (available on our website).

9. Product Information

We strive to ensure product descriptions and images are accurate, but minor variations may occur due to photography, screen settings, or design updates. Our jewellery is crafted from high-quality 925 sterling silver. Customers with metal sensitivities should review material details before purchasing to ensure suitability.

10. Social Media & Customer Feedback

By sharing photos or content featuring Sovarna and granting us permission, you allow us to use it on our website, social media, and marketing materials on a royalty-free basis. You confirm that you own the rights to any content you share.

11. Limitation of Liability

Sovarna is not liable for delays, damages, or losses caused by factors beyond our control, such as courier delays or customs issues. Our liability is limited to the amount paid for the products. While our jewellery is made to high standards using materials like 925 sterling silver, Sovarna is not responsible for allergic reactions or sensitivities unique to individual customers. Please review product details and care instructions before purchasing.

12. Changes to Terms

Sovarna may update these Terms & Conditions from time to time. Continued use of our website after updates constitutes acceptance of the revised terms.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales(as outlined in Sections 2, 5, and 9). Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Information

For questions or concerns, please contact us:

Email: info@sovarna.com