Privacy Policy

At Sovarna, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how Sovarna Ltd collects, uses, shares, and protects your personal information in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). If you have any questions, please contact us at info@sovarna.com.

 

  1. Who We Are

 

Sovarna is a jewellery brand offering high-quality products through our website. We are the data controller responsible for your personal data.

 

Contact Details:

Email: info@sovarna.com



  1. What Data We Collect

 

We collect personal data to provide our products and services, enhance your shopping experience, and communicate with you. The data we collect may include:

 

  • Identity and Contact Information: Name, email address, phone number, and billing/shipping address when you place an order or contact us.
  • Payment Information: Payment details (e.g., credit/debit card or PayPal information) processed securely through trusted payment partners. We do not store full payment details.
  • Order and Transaction Data: Details of your purchases, including items ordered, order dates, and delivery information.
  • Website Usage Data: Information about how you use our website, such as IP address, browser type, pages visited, and time spent, collected via cookies or analytics tools (with your consent).
  • Marketing and Communication Preferences: Your preferences for receiving newsletters, promotions, or other communications, where you have provided consent.
  • Customer Feedback: Photos, reviews, or content you share with us (e.g., via social media), with your permission.

 

  1. How We Collect Your Data

 

We collect data in the following ways:

 

  • Directly from You: When you place an order, create an account, contact us, or submit feedback.
  • Automatically: Through cookies, analytics tools (e.g., Google Analytics), or tracking technologies when you visit our website, subject to your consent.
  • From Third Parties: From trusted partners, such as payment processors (for transaction verification).



  1. How We Use Your Data

 

We use your personal data for the following purposes, based on lawful grounds under GDPR:

 

  • To Fulfill Your Orders: Process payments, deliver products, and manage returns or exchanges (based on our contract with you).

 

  • To Improve Our Services: Analyze website usage and customer preferences to enhance your shopping experience (based on our legitimate interests).

 

  • To Communicate with You: Send order confirmations, respond to inquiries, or provide customer support (based on our contract or your consent).

 

  • For Marketing: Send promotional emails or newsletters about Sovarna products, if you have opted in (based on your consent).

 

  • For Legal Compliance: Comply with legal obligations, such as tax or consumer protection laws (based on legal requirements).

 

  1. How We Share Your Data

 

We share your data only with trusted third parties when necessary to provide our services:

 

  • Courier Services: To deliver your orders (e.g., sharing your name and address).

 

  • Payment Processors: To securely process payments (e.g., PayPal, Klarna, or card providers).

 

  • Analytics and Marketing Tools: To analyze website performance or send promotional communications, with your consent (e.g., Google Analytics or email marketing platforms).

 

We do not sell, trade, or rent your personal data to third parties for marketing purposes.



  1. Your Data Protection Rights

Under the UK GDPR and Data Protection Act 2018, you have the following rights regarding your personal data:

– Right of Access: You can request a copy of the personal data we hold about you.

– Right to Rectification: You can ask us to correct any inaccurate or incomplete information.

– Right to Erasure: You can request deletion of your personal data, where legally permissible.

– Right to Restrict Processing: You can ask us to limit the use of your data in certain circumstances.

– Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.

– Right to Withdraw Consent: You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

To exercise any of these rights, please email us at info@sovarna.com. We will respond within one month as required by law.



  1. Cookies and Tracking Technologies

 

Our website uses cookies and similar technologies to improve functionality and user experience. Cookies may be:

 

  • Essential: Necessary for website functionality (e.g., maintaining your cart).

 

  • Analytics: To understand website usage and improve performance (with your consent).

 

  • Marketing: To deliver personalized ads or promotions (with your consent).

 

You can manage your cookie preferences through our website’s cookie banner or your browser settings. 

 

  1. Data Security

We use industry-standard security measures, including encryption and secure servers, to protect your personal information. While no online system can be guaranteed 100% secure, we take all reasonable steps to safeguard your data.

In the unlikely event of a data breach, we will notify both affected individuals and the ICO in line with our legal obligations under GDPR.



  1. Data Retention

 

We retain your personal data in compliance with ICO and GDPR requirements and only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations:

 

  • Order Data: Kept for 7 years to comply with tax and accounting laws.

 

  • Account Data: Retained until you request deletion or close your account.

 

  • Marketing Data: Kept until you withdraw consent or opt out.

 

  • Website Usage Data: Retained for up to 2 years for analytics purposes, unless you request otherwise.

 

  1. International Data Transfers

 

As Sovarna ships worldwide, we may transfer your data to countries outside the UK or EU (e.g., for delivery or payment processing). We ensure such transfers comply with GDPR through safeguards like Standard Contractual Clauses or agreements with trusted partners.

 

  1. Third-Party Links

 

Our website may contain links to third-party websites (e.g., payment processors or social media). We are not responsible for their privacy practices. Please review their privacy policies before sharing data.

 

  1. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website, and continued use of our services indicates your acceptance of the revised policy.

 

  1. Contact Us

 

If you have questions, concerns, or wish to exercise your data protection rights, please contact us:

Email: info@sovarna.com