Delivery Policy

Sovarna is dedicated to delivering your jewellery orders efficiently and securely. This Delivery Policy outlines our shipping process, costs, timelines, and procedures for addressing delivery issues. For any questions, please contact us at info@sovarna.com.

 

  1. Shipping Destinations

 

Sovarna ships to most countries worldwide. Some locations may have restrictions due to local regulations or courier limitations. You can confirm shipping availability at checkout.

 

  1. Delivery Costs and Timelines

 

Costs: Shipping costs are based on your location, order weight, and selected delivery method (e.g., standard or express). These will be clearly displayed at checkout before you confirm your order.

 

Timelines: Estimated delivery times are provided at checkout and vary by destination:

 

UK: 3–5 business days (standard shipping).

UK: 48 hours or Next day delivery

Europe: 5–10 business days (standard shipping).

Rest of the World: 7–14 business days (standard shipping).

 

Delays: We strive to meet these timelines, but delays may occur due to factors beyond our control, such as weather, strikes, or customs processing. We will notify you of any significant delays.

 

  1. Customs, Duties, and Taxes

 

For international orders, you are responsible for any customs duties, import taxes, or fees charged by your country. These are not included in the order total or shipping costs. We recommend reviewing your local regulations before ordering to avoid unexpected charges.

 

  1. Order Processing

 

Orders are typically processed within 1–2 business days after payment confirmation.

Once your order is shipped, you will receive a confirmation email with a tracking number (where available) to monitor your parcel’s progress.

 

  1. Missing or Delayed Parcels

 

If your order does not arrive within the estimated delivery time:

  • Verify Details: Check your shipping address and confirm no delivery attempt was missed (e.g., check with neighbors or local pickup points).
  • Track Your Order: Use the provided tracking number to check the parcel’s status.
  • Contact Us: If there is no update on your order yet, email info@sovarna.com with your order number.
  • We will initiate an investigation with the courier, which may take 15–30 business days.
  • Resolution: If the parcel is confirmed lost, we will provide a full refund or replacement, based on your preference.

 

  1. Contact Us

 

For questions or assistance with your delivery, please contact us:

Email: info@sovarna.com